Refund Policy

Last Updated: May 20, 2026

Our Commitment

At EasyGetInvoice, we strive to provide excellent service. If you're not satisfied with your subscription, we're here to help.

Refund Eligibility

You may be eligible for a refund under the following circumstances:

• Service Issues: If our service experiences significant downtime or technical problems that prevent you from using the features you paid for.
• Billing Errors: If you were charged incorrectly or multiple times for the same subscription.
• Dissatisfaction: If you're not satisfied with the service within the first 7 days of your initial subscription.
• Accidental Purchase: If you accidentally subscribed to the wrong plan or made a duplicate purchase.

Refund Timeframes

• 7-Day Money-Back Guarantee: First-time subscribers can request a full refund within 7 days of their initial purchase.
• Pro-Rated Refunds: After the 7-day period, refunds may be issued on a pro-rated basis at our discretion, depending on the circumstances.
• Renewal Refunds: If you forgot to cancel before renewal, you may request a refund within 48 hours of the renewal charge.

Non-Refundable Situations

Refunds will generally not be issued in the following cases:

• Requests made more than 30 days after the charge date (except for ongoing billing errors)
• Violation of our Terms of Service or Acceptable Use Policy
• Account suspension or termination due to abuse or prohibited activities
• Change of mind after the 7-day guarantee period without service issues
• Failure to cancel subscription before the next billing cycle (beyond the 48-hour grace period)

How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: Email us at [email protected]
2. Include Details: Provide your account email, subscription details, and reason for the refund request
3. Wait for Response: We will respond within 3 business days
4. Review Process: We will review your request and notify you of our decision
5. Processing Time: If approved, refunds are typically processed within 5-10 business days

Subscription Cancellation

If you wish to cancel your subscription without requesting a refund:

• Log in to your account dashboard
• Click "Manage Subscription" or visit the Customer Portal
• Follow the cancellation process
• You will retain access until the end of your current billing period

Partial Refunds

In some cases, we may offer partial refunds:

• Pro-rated refunds for unused time on annual subscriptions
• Partial refunds for service disruptions or downtime
• Goodwill refunds at our discretion for exceptional circumstances

Chargebacks

We strongly encourage you to contact us before initiating a chargeback with your bank or credit card company. Chargebacks can result in:

• Immediate account suspension
• Loss of access to all services and data
• Inability to create new accounts in the future

Most issues can be resolved quickly through our support team at [email protected].

Response Time Guarantee

We are committed to responding to all refund requests within 3 business days. If you do not receive a response within this timeframe, please send a follow-up email or check your spam folder.

Exceptions and Special Cases

We understand that every situation is unique. If you have special circumstances not covered by this policy, please contact us at [email protected]. We will review your case individually and work with you to find a fair solution.

Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our service after any changes constitutes acceptance of the new policy.

Contact Information